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General terms and conditions

Version 1.0 – Effective as of 02-06-2025
 

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  1. ‘Kyndly’: The online platform managed by Stichting Green Unity, where Users can purchase products offered by Sellers.

  2. ‘User’: Any visitor of Kyndly, including both Consumers and Sellers.

  3. ‘Seller’: Any natural or legal person offering products on Kyndly.

  4. ‘Consumer’: Any User making purchases on Kyndly for personal use.

  5. ‘Sustainable Products’: Products that meet specific sustainability criteria as defined by Kyndly.

  6. ‘Agreement’: Any agreement concluded between the Consumer and the Seller through Kyndly.

Article 2 – Applicability

  1. These general terms and conditions apply to all use of Kyndly, to any Agreement concluded through Kyndly, and to all products offered on Kyndly.

  2. By using Kyndly, the User agrees to these general terms and conditions.

  3. Deviations from these terms are only valid if agreed upon in writing with Kyndly.

Article 3 – Account and Access

  1. To buy or sell products on Kyndly, the User must create an account.

  2. The User is required to provide accurate and up-to-date information when creating an account.

  3. The User is responsible for keeping login credentials confidential and for all activity occurring under their account.

Article 4 – Offer and Agreement

  1. All offers on Kyndly are non-binding and subject to availability.

  2. An Agreement is concluded at the moment the Consumer places an order and the Seller confirms the order.

  3. Kyndly acts solely as an intermediary and is not responsible for the performance of the Agreement by the Seller.

Article 5 – Sustainability Requirements

  1. All products offered on Kyndly must meet the sustainability criteria established by Kyndly.

  2. Sellers must be able to demonstrate that their products meet relevant certifications where applicable (e.g., GOTS, Fairtrade, etc.).

  3. Kyndly reserves the right to remove products or Sellers that do not comply with the sustainability requirements.

Article 6 – Payment and Pricing

  1. Payments are processed via the payment methods designated by Kyndly.

  2. All prices listed on Kyndly include VAT and other government-imposed charges, unless stated otherwise.

  3. Kyndly is not liable for errors in pricing or product information and reserves the right to cancel orders in the event of such errors.

Article 7 – Delivery and Shipping Costs

  1. The Seller is responsible for delivering the products to the Consumer.

  2. Delivery times and shipping costs are determined and displayed by the Seller on the product page.

  3. The Seller is expected to use COâ‚‚-neutral shipping options and environmentally friendly packaging wherever possible.

Article 8 – Returns and Right of Withdrawal

  1. Consumers have the right to return a product within 14 days of receipt without stating a reason, provided the product is in its original condition.

  2. Return shipping costs are borne by the Consumer, unless otherwise agreed.

  3. Kyndly will refund the Consumer within 14 days of receiving the returned product.

Article 9 – Liability

  1. Kyndly is not liable for any damages arising from the use of the platform, except in cases of intent or gross negligence.

  2. Kyndly is not responsible for the execution of the Agreement by the Seller or for the quality of the offered products.

Article 10 – Complaints and Disputes

  1. Complaints regarding Kyndly or offered products may be submitted via the contact form on the website.

  2. Kyndly aims to respond to complaints within 14 days.

  3. All agreements and disputes are governed by Dutch law.

Article 11 – Privacy and Data Protection

  1. Kyndly processes personal data in accordance with the General Data Protection Regulation (GDPR).

  2. For more information on how Kyndly handles personal data, please refer to the privacy policy on the website.

Article 12 – Amendments to the Terms and Conditions

  1. Kyndly reserves the right to amend these general terms and conditions.

  2. Changes will take effect 30 days after publication on the Kyndly website.

  3. If the User does not agree with the amendments, they have the right to terminate their account.

Terms and conditions for sellers

Version 1.0 – Effective as of 02-06-2025
 

These Seller Terms and Conditions ("Terms") govern the relationship between Stichting Green Unity, trading under the name Kyndly (“Kyndly”, “we”, “our”, or “us”), a non-profit organization based on Buspad 1, Veldhoven, The Netherlands, and the registered seller ("Seller", “you” or “your”) using the Kyndly platform for the purpose of offering and selling products to consumers (“Customers”).

By registering as a Seller on the Kyndly platform, you agree to be bound by these Terms, in addition to any supplemental policies and agreements that may be applicable. Please read these Terms carefully before listing your products.

 

1. Purpose of the Agreement

Kyndly operates an online marketplace that connects environmentally and ethically responsible brands with conscious consumers. Sellers are permitted to offer and sell their products through the Kyndly platform under the conditions set forth herein.

 

2. Product Listing and Compliance

2.1. The Seller is solely responsible for the accuracy, completeness, and legality of product listings, including descriptions, pricing, images, and sustainability claims. All listings must adhere to Kyndly’s Sustainability Standards and Ethical Guidelines, as outlined separately.

2.2. The Seller guarantees that all products offered:

  • Are safe and compliant with all applicable EU and local regulations;

  • Do not infringe upon third-party intellectual property rights;

  • Are free of greenwashing claims and substantiated with verifiable data if environmental claims are made.

 

3. Order Fulfillment and Delivery

3.1. The Seller is responsible for timely and correct fulfillment of all orders placed through the Kyndly platform.

3.2. Sellers must use shipping methods that align with Kyndly’s sustainable delivery practices, prioritizing carbon-efficient logistics, plastic-free packaging, and, where possible, local distribution.

3.3. The Seller bears all risk of loss or damage to the product until it is delivered to the Customer. In case of missing or damaged goods, the Seller shall resolve the matter directly with the Customer, including offering a replacement, refund, or repair.

 

4. Returns, Refunds, and Warranty

4.1. The Seller must offer Customers a minimum return period of fourteen (14) calendar days from the date of receipt, in compliance with EU consumer protection laws.

4.2. Products returned in accordance with the return policy shall be refunded in full by the Seller, including original shipping costs if applicable.

4.3. The Seller shall be responsible for honoring applicable legal warranty periods and for resolving any product defects, quality issues, or inaccuracies in product description.

 

5. Platform Conduct

5.1. Sellers must act in good faith and uphold Kyndly’s values of transparency, fairness, and sustainability.

5.2. Any conduct that may harm the reputation, functionality, or values of the Kyndly platform—such as deceptive listings, false advertising, or disrespectful communication—may result in suspension or removal from the platform.

 

6. Termination of Agreement

6.1. Kyndly reserves the right to suspend or terminate this agreement and the Seller’s access to the platform at any time, without prior notice, if the Seller:

  • Violates these Terms;

  • Engages in unlawful, unethical, or harmful behavior;

  • Fails to meet quality or delivery standards;

  • Ceases to meet Kyndly’s sustainability criteria.

6.2. The Seller may terminate the agreement by providing written notice and ceasing all use of the Kyndly platform. All pending orders must still be fulfilled or refunded.

 

7. Intellectual Property and Data Use

7.1. By uploading product content (e.g. images, descriptions, logos), the Seller grants Kyndly a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for the purpose of operating the platform and promoting the Seller's products.

7.2. The Seller is responsible for ensuring they have the rights to any content uploaded.

7.3. Kyndly may use aggregated, anonymized sales and sustainability data for analytics, impact reporting, or communication purposes.

 

8. Limitation of Liability

8.1. Kyndly acts solely as an intermediary between the Seller and the Customer and does not assume any liability for the Seller’s products, warranties, delivery performance, or compliance with applicable laws.

8.2. Kyndly shall not be liable for any indirect, incidental, or consequential damages resulting from the Seller’s use of the platform, including lost profits or reputational damage.

 

9. Commission and Payments

9.1. Kyndly retains a commission percentage on each sale as outlined in the separate seller agreement or onboarding document. The remaining balance shall be transferred to the Seller according to the agreed payout schedule.

9.2. Kyndly reserves the right to withhold payment in case of open disputes, fraudulent activity, or breach of these Terms.

 

10. Modifications to Terms

10.1. Kyndly may amend these Terms at any time. Sellers will be notified of material changes in writing or via platform notifications.

10.2. Continued use of the platform after the effective date of the revised Terms constitutes acceptance of the changes.

 

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of The Netherlands. Any disputes arising from this agreement shall be subject to the exclusive jurisdiction of the competent courts of Den Bosch, The Netherlands.

 

Contact
For questions regarding these Terms or your seller account, please contact:
📧 support@kyndly.nl

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