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Kyndly App Privacy Policy
 

Effective Date: 11-08-2025
Last Updated: 11-08-2025

Kyndly (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Kyndly mobile application (“App”). Please read this policy carefully. If you do not agree with the terms, please do not use the App.
 

1. Information We Collect
 

We collect the following types of information:

a. Information You Provide

  • Account Information: Name, email address, password, delivery address, phone number.

  • Order Details: Products purchased, payment method (processed by secure third-party providers).

  • Preferences & Feedback: Any information you provide via forms, surveys, or customer service requests.

b. Information Collected Automatically

  • Device Information: Device model, operating system, unique device identifiers, IP address.

  • Usage Data: Interactions with the App, viewed products, pages visited, app performance metrics.

  • Location Data: Only if you grant permission, for functions such as displaying local sellers or delivery options.

c. Third-Party Data

  • We may receive data from payment processors, analytics providers, or delivery partners necessary to fulfil your orders.
     

2. How We Use Your Information
 

We use your data to:

  • Provide and operate the App and marketplace services.

  • Process and deliver orders.

  • Communicate with you regarding your account, orders, and support requests.

  • Improve our App, products, and user experience.

  • Prevent fraud and enhance security.

  • Send marketing communications (only if you have opted in, and you can opt out anytime).
     

3. Sharing Your Information
 

We only share your data with:

  • Sellers on Kyndly (to fulfil your order).

  • Payment processors (for secure payment handling).

  • Delivery partners (to ship your order).

  • Analytics providers (to improve the App’s performance).

  • Legal authorities if required by law.

We never sell your personal information to third parties.
 

4. Data Retention
 

We keep your data for as long as necessary to provide services and comply with legal obligations. You can request deletion at any time (see Section 7).
 

5. Your Privacy Rights
 

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request corrections to your data.

  • Request deletion of your data.

  • Object to certain processing activities.

  • Withdraw consent where processing is based on consent.

To exercise your rights, contact us at privacy@kyndly.com
 

6. Security
 

We use industry-standard security measures (including encryption, secure servers, and restricted access) to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security.
 

7. Children’s Privacy
 

The Kyndly App is not intended for children under 13 years old. We do not knowingly collect personal data from children.
 

8. International Data Transfers
 

If you access the App from outside the EU/EEA, your data may be transferred to and processed in countries with different data protection laws. We ensure adequate protection through contracts and safeguards.
 

9. Changes to This Privacy Policy
 

We may update this policy from time to time. Updates will be posted in the App with the “Last Updated” date changed. Continued use of the App means you accept the updated policy.
 

10. Contact Us
 

If you have questions about this Privacy Policy or your data, please contact:
Kyndly / Stichting Green Unity
Email: privacy@kyndly.com
Address: Buspad 1, 5509 LW Veldhoven, The Netherlands

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